3305 116th Street Lubbock, TX 79423

(806)-300-8800

bark@wagbnb.com

Faq & Requirements

Everything you need to know before your dog digs in at wagbnb

Vaccine, Health & Reservation Requirements

Important information you need to know before booking

Account & Reservation Requirements

  • Accounts must be made through our website before reservations can be booked
  • For stays longer than 2 weeks, we require a deposit of 50% before dropping off
  • If your pet has any health conditions or pre-existing or current injuries, please let us know prior to dropping off your pet so we can make sure your pet gets the extra care it needs

Vaccine Requirements

  • All pets must be up to date on Rabies, Bordetella and DHPP vaccines and have it in their system for at least 48 hours prior to coming into facility, if it was previously expired
  • Puppies: Need to have the annual vaccination, not boosters, of DHPP (distemper/parvo) and be at least 16 weeks of age. Depending on the vet, they will do 4 or 5 rounds until getting that annual vaccination
  • Kittens: Need to have up to date Rabies and FVRCP vaccines

Spay/Neuter Requirements

  • Male dogs over the age of 7 months must be neutered to attend daycare. They are still able to board with us, but they won't be able to play in our playgroups
  • Unspayed females that are in heat may not attend daycare but are still able to stay with us

Mobile Services

  • For a pet to use our mobile services, the pet must have had at least one prior visit with us to book a mobile service. We do this to ensure pets are comfortable with us picking them up/taking them home
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Boarding / Daycare / Day Stay
What is the difference between daycare, day stay, and boarding?
Daycare is used when you need to drop your pet off for the day while they play and socialize with other pets their size and get their energy out.

Day stays are used when you need to drop your pet off for the day, but they are unable to attend daycare, or you would just prefer your pet to not be around other dogs.

Boarding is any overnight stay while you go on vacation or out of town for any period with the option to add additional services (pet perks) that best accommodate you and your pet.
What all is included in boarding?
While your pet boards with us, we will give them the belongings that you bring for them, toys, beds, blankets, as well as their food and water. We will take them out to use the restroom 4 times and tidy up their room multiple times throughout the day. If you would like for your pet to get additional time outside of their room to stretch their legs, get energy out, or challenge their brain, it would be an additional service or pet perk.
What should I expect for my pet boarding for the first time?
With all first-time pets, it may take time for them to become comfortable in their new environment. They may be nervous for the first day or so but tend to open and become less anxious with time and experience. Patience is key!
Can I bring my pet's food that needs to be refrigerated?
Yes! We have refrigerators and microwaves to accommodate all your pet's feeding needs.
Holiday Cancellation Policy
To better accommodate all our guests, we will be implementing a holiday cancellation policy. During designated holiday date ranges, cancellations must be made at least 48 hours in advance. Any cancellations made within 48 hours of the scheduled service will incur a 50% cancellation fee.
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Facility Information
Can I see the facility before I make a reservation?
Of course! We recommend giving the facility a call before coming to help ensure you have enough time for the best tour and to answer all questions.
What are your pick-up and drop-off times?
We allow pick-ups and drop-offs anytime on weekdays from 7 AM – 7:30 PM and weekends from 8 AM – 7:30 PM. We do offer early/late drop-offs and pick-ups for an additional charge. Contact WagB&B for more information.
Where are you located?
Our address is 3305 116th Street. We are located down a dead-end road on the east side of Indiana in a long, metal building.
What are pet perks?
Pet perks are additional services you can add to your pet's stay to enhance their visit with us. Pet perks also include our grooming, spa and mobile services to make pet parents' lives easier!
What can I bring to my pet's boarding reservation? What can't I bring?
We recommend bringing anything that you are comfortable with your pet having unsupervised and is going to make your pet(s) comfortable i.e. blankets, beds, toys, chews, etc. The only item we will not take is bowls, as we have an abundance of them and would hate to misplace yours. We will take raised feeders for larger breeds or for those used to eating from them.
Can my pets board in the same room?
Pets can almost always board in the same room unless the safety and comfortability of pets is at risk. Weight and behavior of the pets are determining factors.
Do you have age restrictions for boarding?
No age restrictions, however, if we feel their health may be put at risk at our facility and they would be more comfortable at a vet, we will ask you to board your pet at their vet.
Can my pet catch a sickness while being around other pets or at your facility?
While we spend most of our days cleaning and sanitizing our facility and taking many precautions to prevent sickness, just as a child at daycare, viruses can spread during high volume seasons.
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Vaccines & Health
What vaccines are required for my pet to come into your facility?
These vaccines must be up to date and in the animal's system for at least 48 hours before coming into the facility if previously expired:
  • Dogs: Bordetella, Rabies, and DHPP
  • Cats: FVRCP and Rabies
  • Pocket Pets: Any state law required vaccines
My pet is not spayed/neutered, can they still come to WagB&B?
To attend daycare and socialize with other pets, we require all males over the age of 7 months to be neutered and unspayed females must be out of heat cycles. If your male or female do not meet these requirements, we are still able to care for your pet.
Are you able to give my pet their daily medications?
Yes! We have trained shift leads who are able to give your pet any medication they need.
Are puppies and kittens allowed to come into the facility?
If kittens are up to date on their FVRCP and Rabies and puppies are up to date on their Bordetella, Rabies, and have their annual vaccination of DHPP, they are allowed to come! Puppies must be at least 16 weeks of age.
Can my dog still catch canine cough if they are up to date on their Bordetella vaccine?
Yes, your dog can still catch canine cough even if they are vaccinated. The Bordetella vaccine does not completely prevent every strain of kennel cough, but it does reduce the severity of symptoms and risk greatly should a dog become infected.
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Grooming
What type of pets do you groom?
We groom all breeds of dogs and cats. We have a trained groomer who specializes in breed-specific cuts.
How much does it cost to get my pet groomed?
Our grooming rates vary depending on the behavior, breed & size of your pet, the type of services you choose, and the fur condition. Calling WagB&B directly and discussing your pet's needs is the best way to obtain a quote.
How do I book a grooming appointment?
Call WagB&B directly and we will take it from there!
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Careers
How do I apply to work at WagB&B?
You can go to our website at wagbnb.com, click the careers tab and fill out an application. Once the application is received, a hiring manager will get in contact with you if they are interested in your application.
What benefits do you offer full-time employees?
We offer standard medical, dental, and vision insurance to our full-time employees. For ALL employees, if you are a pet parent, you are provided free doggy daycare and discounted boarding for your furry loved ones. To broaden your skills, we provide training which also promotes career advancement so you can grow with us.
What qualifications do you look for in your staff?
We hire pet (and people!) lovers who will gladly cuddle, play with, comfort and (yes) clean up after our guests to give them a great experience while they are away from home. We look for individuals with relevant experience in animal care, human hospitality, grooming, customer service, etc.

Let's Talk

Have questions before booking your pet's next visit to wagbnb?

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